Below are answers to Frequently Asked Questions + others you may find helpful.. please select a topic below!
We're located in Shropshire but are currently mail order only. We'll update our website if this changes!
We currently stock coral & inverts only, therefore, do not require a pet shop licence from our local authority. Please be assured that extremely high levels of hygiene & water quality standards are maintained to ensure quality & health of our stock with regular ICP testing.
If you're not already registered, you'll need to Create Account to place an order, top menu.
When you're ready to order, log in, click Proceed to Checkout in cart & our website will guide you through the order process. Please note, we only accept website orders & payments via our secure checkout, processed by Paypal.
Once you've submitted payment, you'll receive an order acknowledgement & if everything passes our checks, we'll provide Delivery & Order Confirmation, usually within 24hrs
As we grow most of the coral that we sell, there's no set schedule for updates - we recommend checking back regularly! If you'd like to receive news, updates & special offers, please consider subscribing to our mailing list via website footer / when creating an account.
Yes, all images are of the actual items for sale; click item to view description, photos & size ref. Please note, corals continue to grow in our system & may differ slightly to photos.
Radion G4 Pro LED modified ab+ schedule (extended blues) & average parameters;
- Salinity 35 ppt
- dkH 8.5-9.5
- Calcium 420-450
- Nitrate 2-10
- Phosphate 0.02 to 0.08
- Magnesium 1350-1430
- Temp. 25-26 °C
Yes, we dose amino acids & phytoplankton + supplemental target feeding of Reef Roids.
No, all images are our own. Each coral is professionally photographed under LED lighting & great care is taken to accurately depict true-to-life colours in our system. The black background is a custom photo plate - we do not use misleading photo editing to misrepresent our stock.
N.B. Due to varying technical & biological factors e.g. screen colour profile / calibration, aquarium lighting / settings, transport etc. 100% colour match cannot be guaranteed.
Not often but from time to time, we may sell responsibly sourced LPS from our suppliers & tank closures, along with small colonies / XL frags grown out in our display tanks.
Our corals are individual priced based on current stock level / availability, abundance in hobby, colour grade, type & size; prices are subject to change & this means you may occasionally find the same species at higher & lower prices, depending on all of the above.
We only sell on a WYSIWYG basis - we don't accept reservations or deposits at this time.
Please contact us to enquire about a specific coral - there's no guarantee that any of our corals will be listed again, especially high end, collectors' pieces. These generally have slower growth rates & are usually only fragged in small quantities with a healthy grow-out between each batch.
Yes, subject to full terms & conditions of our Delivery & DOA Policy 'Live Arrival Guarantee'.
We only ship to Mainland UK & Northern Ireland.
Paying WITHOUT Paypal account: We only post to BILLING address, provided at checkout.
Paypal account holders: We can only post to your Confirmed Paypal delivery address, stated on Paypal transaction.
If required, please change Send to address in Paypal at checkout before clicking Pay Now - in accordance with Paypal Policy, it's not possible to amend or send to alternative address once payment is sent.
Livestock dispatch days are Monday, Tuesday & Wednesday only excl. Bank Holidays, subject to availability, for delivery next working day - click here for full details.
Providing your confirmed Paypal delivery address matches, you're welcome to order for free combined delivery up to 10am on pre-arranged dispatch date. Please provide eBay order no. in 'Add Message' at checkout & select 'Add to existing order' postage option.
In accordance with eBay Policy, it's not possible discuss website sales on their platform or remove listings to sell elsewhere. To add any of our eBay items to a website order, you must purchase via our eBay Shop before 10am on dispatch date with note at checkout, ensuring confirmed Paypal delivery address matches existing order. Combined delivery 65p per additional eBay item applies. Please contact us via e-mail so that we can send revised invoice or refund delivery charges accordingly.
You'd be required to select a suitable dispatch day within 5 working days at checkout; regrettably, we're unable to hold orders beyond this.
Order cut-off time for next day dispatch is 11pm.
Example for Monday dispatch: Order any time before 11pm Sunday, select 'Dispatch Monday' at checkout & order will be dispatched next day. Order any time after 11pm Sunday, dispatch will be confirmed for Monday following week - this is the maximum time we can hold orders.
In accordance with Paypal Policy, it is only possible to send orders to your confirmed Paypal delivery address stated on Paypal transaction - we do not ship customer orders to local shops, pet stores, hotels or similar.
Livestock is carefully prepared & securely sealed in transparent, leak-proof containers or double bagged in reusable polybox with 40+hour heat pack - as required, weather dependant - thermal wrap & appropriate 'living creatures' labels. We take great care packing each order to ensure coral is stable during transit & take parcels directly to our local DO, whenever possible.
You can subscribe at account registration or via website footer - it's double opt in with link sent to confirm to your e-mail address. Please follow instructions to complete your subscription.
It's against eBay Policy to advertise the same item on different platforms, therefore, we sell different items via our website & eBay shop.
All stock is advertised subject to availability & not reserved in your cart. To check availability of a specific item previously listed, please contact us.
Any remaining balance will be issued as a coupon code in Delivery & Order Confirmation e-mail (same terms apply); this info appears when you redeem code in basket.
You can redeem a gift voucher code via the 'Redeem Code' link, top menu or in Cart. Please note that gift vouchers must be redeemed in cart to apply & cannot be applied retrospectively.
Our gift vouchers have no expiry date! Please note, lost / stolen / damaged or defaced vouchers cannot be replaced or redeemed.
Yes, when you are ready to order, please use your gift vouchers to purchase account credit via 'My Account' - credit is automatically added & will apply in cart on your next order (valid for 1 year).
The activation link usually arrives within a few minutes but occasionally may be delayed - please check bulk, spam, other & junk mail folders. If not received after 30 minutes, please contact us. We can resend & if required, manually verify your details & activate your account. We have found that some e-mail service providers may block automated notifications from our website - unfortunately, there's nothing we can do to prevent this. Please add firstname.lastname@example.org to your contact list, as this may help.
As a security measure, you'll need to activate your account by e-mail - this verifies that it is actually you creating the account. If you do not receive the activation link, simply contact us via your registered e-mail confirming your account details & we'll be able to manually activate your account.
Please contact email@example.com (or complete a contact form) to request account closure & we'll provide confirmation within our usual response time.
If you're within a reasonable distance of South Shropshire, we may be able to offer a competitive price for coral in relation to tank closures. Please complete our coral trades enquiry form to submit an enquiry (Information link).
Please complete our Coral Trades Enquiry Form to let us know what you have & we'll get back to you to request photos if we can make an offer (cash or account credit). We offer this on a collection only basis therefore you'd need to be within a reasonable distance of South Shropshire.
This will depend on coral type, size, grade & quantity - we generally offer account credit but for high end pieces, we can sometimes make a cash offer. You can see what we are actively looking to buy by visiting our trades enquiry form.